Refund policy

At Kuncha's, we strive to provide you with high-quality products and excellent customer service. We understand that there may be situations where you may need to request a refund or replacement. Please review our refund policy below for more information.

1. Change of Mind, Unwanted Items, or No Longer Needed 1.1. We facilitate a strict "No Return, Refund, or Exchange" policy for change of mind, unwanted items, or situations where you no longer need the product. 1.2. We encourage all customers to carefully consider their purchases before completing the order.

2. Statutory Rights and Guarantees 2.1. Our goods may come with guarantees that cannot be excluded under the Australian Consumer Law. These guarantees include the right to a replacement or refund for major failures and compensation for any other reasonable loss or damage. 2.2. If the goods fail to be of acceptable quality and the failure does not amount to a major failure, you may be entitled to have the product replaced or repaired. 2.3. If you believe there is a fault with the goods you have received, please contact our team immediately, providing detailed information about the order and the problem with the goods.

3. Manufacturer Warranties 3.1. All items come with standard manufacturer warranties. 3.2. If you encounter any warranty issues, please contact our team so that we can assist you in following the appropriate procedures. 3.3. Faulty products will be handled by the respective manufacturer, and we will facilitate the necessary steps to ensure your issue is addressed.

4. Product Usage and Misuse 4.1. It is important to use all products in accordance with the manufacturer's guidelines. 4.2. The store will not be held responsible for any damages or issues that arise from the misuse or incorrect selection of products.

5. Damage or Loss from Faulty Assembly or Fitting 5.1. We do not provide warranty or guarantee for the condition or performance of goods arising from faulty assembly or fitting. 5.2. Customers are responsible for ensuring proper assembly and fitting of products.

6. Defective Goods 6.1. If any goods are proved to be of defective manufacture, we retain the right to either replace or repair the goods free of charge. 6.2. Please note that the cost of returning and re-delivering the goods will be at the customer's expense.

Please contact our customer support team if you have any questions or concerns regarding our refund policy. We are here to assist you and provide further clarification as needed